This Return Policy is only applicable to items sold on this site.
EPS-365 machines are only sold through authorized dealers. Contact your authorized dealer to find out their return policy as they vary per company.
Our return policy is valid for 30 days after the date of purchase. Unfortunately we are not able to offer refunds or exchanges for items purchased more than 30 days after the purchase date.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
For returns, please ship your item to: 709 N Glenville Dr, #100, Richardson, TX, 75081, United States.
The purchaser is responsible for covering shipping costs for returned items.
Receiving Your Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges (if applicable)
We only replace items if they are somehow defective or damaged due to no fault of your own. If you need to make an exchange, send us an email at firstname.lastname@example.org